Credit & Returns
Hear from our National Strategic Designer about the importance of seeing your full tile before you order.
When Can I Return My Tiles?
If there’s a quality issue, of course, we’ll help out! It’s also useful to read our Credit & Returns Policy and our Terms & Conditions of Sale as they’ll help guide you with the best steps to take.
If you’ve read the documents above and need to return your tiles, here’s what you need to do:
- Ensure you have your proof of purchase (eg. your invoice), so we can quickly find your purchase details within our system.
- If you purchased your tiles in-store, contact the same store as they will have your purchase details handy and can help you.
If you purchased online, contact us via onlinesales@tile.com.au (your invoice will also have the contact details).