Customer Care & Policies

Everything you need to know about shopping with Beaumont Tiles, from warranties and returns to delivery and terms.

Privacy Policy

  1. Our Privacy Commitment 

R.J. Beaumont & Co. Pty. Ltd. (ABN 61 007 703 997) (Beaumont Tiles, we, us, or our) understands that protecting your Personal Information is important. This Privacy Policy sets out how we collect, hold, disclose, use, share, and protect your Personal Information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) when you engage with us through our: 

  • website; 
  • stores; 
  • loyalty programs; and 
  • franchisee stores (Franchise Partners). 

 

  1. This Privacy Policy  

Beaumont Tiles' Privacy Policy explains how we handle your Personal Information and how to contact us or make a complaint about your privacy. 

We may need to update this Policy from time to time and if we do, we will post the updated version on this page. The current version of this policy was last updated in September 2026. 

 

  1. What is Personal Information? 

Personal Information means information or an opinion about an identified person, or a person who is able to be reasonably identified from the information. Information does not have to be true or recorded in a material forms to be considered Personal Information.  

Sensitive Information is a subset of Personal Information that is afforded a higher level of protection under the Privacy Act and includes information about a person's ethnicity, race, political opinions, religious beliefs, health information, political association memberships, philosophical beliefs, professional or trade association memberships, sexual orientation or practices, or criminal record.  

For the purposes of this Policy, Personal Information and Sensitive Information will collectively be known as Personal Information.  

 

  1. What types of Personal Information do we collect? 

The Personal Information we collect from you depends on the services we provide to you and the nature of our relationship with you. We may collect your: 

  • full name; 
  • date and place of birth; 
  • residential address; 
  • email address; 
  • telephone number; 
  • purchase and order history; 
  • delivery address;  
  • financial information including information like your payment history, credit history, income details, bank account details and credit card details; 
  • marketing preferences; 
  • loyalty and membership information; 
  • employment application; 
  • location; 
  • preferences;  
  • browsing information including device type, browser, IP address and other technical information;  
  • CCTV footage from stores we own and operate (this does not include Franchisee Partner stores);  
  • job applicants' employment history, background checks, qualifications, and other Personal Information; and 
  • your Personal Information, of the kind set out in this section, from our related companies, including Beaumont Australia Pty Ltd and Bunnings Group Ltd (Related Companies) for the purposes set out in this Privacy Policy.  

Sometimes you may provide Personal Information about other individuals to us. In those cases, it is your responsibility to inform that individual that you are disclosing their Personal Information to us and to refer them to this Privacy Policy. 

 

  1. How do we collect your Personal Information?  

We collect Personal Information from you in a number of ways, including: 

  • directly from you, such as when you make a purchase, place an order (including online), contact us with an enquiry or complaint, set up an account with us, subscribe to our marketing communications, submit an employment application to us, or participate in a competition or survey; 
  • through our website, apps, social media platforms and digital platforms, including through cookies, tags, pixels, and similar technologies; and 
  • when you visit our premises via our security cameras; 
  • from our Franchise Partners, where Personal Information is shared with us in connection with the operation of the franchise network for the purposes described in section 11 of this Policy; 
  • from third parties including our service providers and any marketing, advertising, and data analytics partners; and 
  • from publicly available sources. 

  

  1. Do you have to provide your Personal Information to us? 

If you choose not to provide us with your Personal Information when requested, we may not be able to provide all of our products and services to you. For example, we will not be able to conduct deliveries without address details. 

  

  1. What purposes do we use and disclose Personal Information for? 

We use and disclosure Personal Information for the following purposes, and for other related purposes you would reasonably expect: 

Transactions and Accounts 

We use your Personal Information to handle transactions you make with us including to: 

  • process and fulfil orders and transactions, including processing payments, arranging delivery or pick-up, managing warranties, and providing refunds or exchanges; 
  • provide customer service and support, including responding to enquiries, complaints and warranty or product support requests; and 
  • operate and administer our loyalty programs; 
  • provide refunds and exchanges; 
  • undertake product recalls; 
  • conducting competitions and events; and 
  • conducting surveys, reviews and other market research activities and analytics 

Communications 

We use your Personal Information to communicate with you including to: 

  • respond to your enquiries; 
  • send you marketing communications about our products, services, promotions and offers;  
  • consider and process feedback and complaints that you may make to us; and 
  • manage your marketing preferences and unsubscribe requests. 

Improvement of our services and customer experience 

We may use your Personal Information to maintain and improve our products, services and processes and to develop new ones including to: 

  • monitor and measure the use of our websites, including web-based referral channels, data entered and user activity such as links clicked; 
  • monitor sales of our products and customer service delivery for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers; 
  • personalise your experience, including segmentation based on customer type, trade and retail status, location, purchase history, engagement, and preferences;  
  • to support targeted advertising across digital advertising platforms 
  • to operate, maintain and improve our website and digital platforms; 
  • to measure and improve the performance of our marketing and advertising activities; and 
  • to support the operation and integration of the Franchise Partners' network. 

Security 

We may use your Personal Information to:  

  • verify your identity; 
  • prevent and detect fraud; 
  • investigate suspected or actual misconduct or unlawful activity; 
  • manage incidents; 
  • support loss-prevention activities; and  
  • protect the safety and security of our customers, team members, Franchise Partners, stores, systems and assets.  

This may include the use of CCTV and sharing relevant information with security providers, insurers, regulators or law enforcement agencies where appropriate. 

Job applications 

If you apply for a job with us, we may use your Personal Information to: 

  • assess your suitability for employment opportunities; 
  • verify information provided in your application, including qualifications, experience and references; 
  • communicate with you about your application; and 
  • maintain records relating to recruitment and hiring processes. 

Corporate and Legal 

We use Personal Information to meet our corporate, legal and regulatory requirements, including: 

  • for internal business purposes, including record-keeping, reporting, business development and market research; 
  • to comply with our legal and regulatory obligations; 
  • to managing insurance and related claims; 
  • to manage and resolve disputes; and 
  • to exercise and defend our legal rights. 

 

  1. Marketing Communications  

Where you sign up for marketing with us or one of our Franchisee Partners, your marketing communications, preferences, and subscription status is managed centrally by Beaumont Tiles.  

You can opt out of marketing communications at any time by using the unsubscribe facility included in the relevant communication, or by contacting our Privacy Officer in accordance with section 16 of this Policy. 

 

  1. Who do we share Personal Information with? 

We may share Personal Information with: 

  • Franchise Partners, for the purposes described in section 11 of this Policy; 
  • our Related Companies; 
  • suppliers, delivery providers, installers and other service providers involved in fulfilling orders, providing products and services, managing warranties and conducting product recalls; 
  • service providers and technology partners that support our marketing, advertising, analytics and ecommerce activities, which may include platforms such as Klaviyo, Google, Meta, TikTok, Google Analytics, and agencies or technology providers such as Carat and Resolution Digital; 
  • IT, data storage, hosting and technology service providers; 
  • contractor management and verification service providers, such as Rapid Global, in connection with contractor compliance and site access; 
  • professional advisers, such as lawyers, auditors and accountants; 
  • other third parties, including payment providers, financial institutions, security providers, and organisations that assist us with customer feedback and market research; 
  • our insurers and related parties; 
  • to evaluate, facilitate or manage a corporate transaction, including a merger, acquisition, restructure or sale of all or part of our business or assets; 
  • courts, tribunals, regulators and law enforcement agencies, where required or authorised by law; and 
  • any other person or entity disclosed to you at the time your Personal Information is collected, or with your consent. 

 

  1. How we handle Personal Information related to employees and job applicants 

We handle our employees and contractors' Personal Information in accordance with our Employee and Contractor Collection Notice. 

Personal Information collected from job applicants, including employment history, background checks, qualifications, and other Personal Information, is handled in accordance with this Policy. 

 

  1. Franchisee Personal Information Collection, Use and Disclosure 

Beamont Tiles manages a network of independently owned and operated Franchise Partner stores. Our Franchise Partners may collect, use, and store your Personal Information within their own systems for the purposes of operating their franchise businesses and in accordance with their own privacy policies. 

Your Personal Information may also be shared between and with Franchise Partners, Beaumont Tiles and our Related Companies to facilitate and support: 

  • transactions; 
  • order fulfillment; 
  • customer service; 
  • warranty management; 
  • product support; 
  • operational reporting; and  
  • other business activities within the franchise network.  

 

  1. How we use digital analytics including cookies 

Our website uses cookies, tags, pixels, and other tracking technologies to support website functionality, analytics, performance measurement, personalisation, advertising and marketing.  

These technologies may include Google Analytics, Google Ads, Meta Pixel and TikTok Pixel, and other marketing and analytics technologies used across our website and associated digital platforms. We may also use technologies that support customer behaviour analysis, audience creation, conversion tracking, market research or trend analysis (including with information obtained from our Related Companies) and campaign measurement. 

We may use Personal Information to personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you (including with information obtained from our Related Companies). 

You can manage or block cookies through your browser settings, however if you do, some parts of our website may not function as intended. You may also be able to manage personalised or targeted advertising through the settings and privacy controls offered by the relevant digital platform, such as Google, Meta or TikTok. 

 

  1. How we share Personal Information overseas 

Some of the third parties with whom we share Personal Information may store or access Personal Information outside Australia, including in the USA, Singapore, EU countries, NZ, Japan, Vietnam, India and the UK. 

Where we disclose Personal Information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information consistently with the Privacy Act, including through contractual protections, due diligence and internal access controls. 

 

  1. How we protect Personal Information 

We take reasonable steps to protect any Personal Information we hold about you from misuse, interference, loss, and unauthorised access, modification and disclosure, through the use of secure systems, access controls and other physical and technical security measures.  

When your Personal Information is no longer needed for a purpose set out under this Policy, we will take reasonable steps to destroy or de-identify it, except where we are required or authorised by law to retain it. 

 

  1. How you can access or correct your Personal Information 

You may request access to and correction of the Personal Information we hold about you by contacting our Privacy Officer at the details set out in section 16 of this Policy. 

Beaumont Tiles is responsible for managing and responding to privacy requests relating to Personal Information it holds in connection with this Policy, including requests to access, correct or delete Personal Information.  

We may need to verify your identity before processing an access or correction request to help ensure that Personal Information is disclosed only to the person entitled to receive it. 

Requests relating to Personal Information held separately by a Franchise Partner in connection with their own business should be directed to that Franchise Partner. 

 

  1. How to ask questions or make a complaint 

If you have a question, or wish to make a complaint, about how we or a Franchise Partner have handled your Personal Information, please contact our Privacy Officer: 

  • The Privacy Officer 
  • privacy@tile.com.au  
  • 321 Richmond Rd (West Richmond), Adelaide Airport SA 5950, Australia 

If you have raised a privacy concern or complaint and it has not been resolved to your satisfaction, you may escalate the matter to our Privacy Officer using the details above.  

If you are not satisfied with our response or if we have not responded to you within 30 days, you may also make a complaint to the Office of the Australian Information Commissioner (OAIC):  

 

  1. Links to other websites 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and recommend you review the privacy policy of any third-party website you visit. 

 

  1. Credit Reporting Privacy Policy 

We also have a credit reporting policy that sets out our commitments to protect the Personal Information of our customers that we may provide credit to or consider providing credit to. That policy is available here. 

 

  1. Changes to this Policy 

We may update this Policy from time to time and any updated version will be posted on our website. 

Published 29 September 2026. 

  

 

Terms & Conditions

Beaumont Tiles is a division of RJ Beaumont & Co PTY LTD WEBSITE TERMS AND CONDITIONS In these terms and conditions, “we” “us” and “our” refers to RJ Beaumont & Co Pty Ltd. Your access to and use of all content on this website is provided subject to the following terms and conditions. The information is intended for residents of Australia only. We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions. Registered Users

Website Terms and Conditions of Sale

Beaumont Tiles is a division of RJ Beaumont & Co PTY LTD WEBSITE TERMS AND CONDITIONS In these terms and conditions, “we” “us” and “our” refers to RJ Beaumont & Co Pty Ltd. Your access to and use of all content on this website is provided subject to the following terms and conditions. The information is intended for residents of Australia only. We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions. Registered Users

1. In order to access the services provided on this website, you must become a registered user. You must complete registration by providing certain information as set out on our membership/registration page. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide on registration.

2. You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details from time to time when they change.

3. On registration, we provide you with a password. On registration you agree to pay for our services as set out on our website.

4. We reserve the right to terminate your registration at any time if you breach these terms and conditions.

5. Our information is intended to be used by registered users within Australia only.

6. When you visit our website, we give you a limited licence to access and use our information for personal use.

7. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.

8. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

9. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.

10. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

11. The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.

12. We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.

13. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

14. We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

15. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.

16. To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.

17. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

18. These terms and conditions are to be governed by and construed in accordance with the laws of South Australia and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in South Australia and you agree to submit to the jurisdiction of those Courts.

19. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

20. We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

21. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page. These Terms and Conditions have been specifically drafted for, and provided to RJ Beaumont & Co Pty Ltd for Beaumont Tiles by LawLive Pty Ltd.

Terms of Trade
R.J Beaumont & Co. Pty. Ltd. Trading as Beaumont Tiles ACN 007 703 997 ABN 61 007 703 997- Terms of Trade (“Terms”)
1. Application of Terms

1.1 These Terms govern our supply of Goods and Services to you, including supplies on a cash basis.
1.2 If you wish to negotiate these Terms with us then you should respond to this document, marking up these Terms and drawing those changes to our attention and obtain our agreement in writing.
1.3 It is not our practice to otherwise review the terms and conditions on documents that you issue to us.
1.4 Unless we otherwise agree in writing, we do not accept, and will not be bound by, any terms or conditions included in, attached to, or referenced in, any other document you give to us like a purchase order.

2. Quotations

2.1 Each quotation that we issue:

(a) is an estimate only;
(b) is not an offer or obligation to supply any Goods or to perform any Services;
(c) is exclusive of GST;
(d) does not include the costs of delivering Goods;
(e) remains valid for acceptance for a period of thirty (30) days from the date of quotation, unless withdrawn by us before a contract for supply is formed; and
(f) contains a price on the basis that all Services are performed, and all Goods delivered, during Business Hours, unless the quotation states otherwise.

2.2 Quotations provided orally are subject to written confirmation.
2.3 A quotation may include additional terms or conditions, which will supplement these Terms.
2.4 Should you wish to have services performed or goods delivered outside Business Hours please let us know as additional charges may apply.

3. Formation of contract

3.1 We are not obliged to supply any Goods or provide Services until after a contract for supply is formed.
3.2 A contract for supply is formed, and you have accepted these Terms, when:

(a) you have placed an Order with us; and
(b) we have received any deposit we have required from you in respect of the Order before progressing it; and either we have:
(c) accepted your Order in writing; or
(d) supplied you with any Goods or performed any Services following receipt of your Order.

3.3 If you revoke an Order:

(a) prior to the formation of a contract for supply then:

(i) we will refund you any deposit you have paid in respect of that Order; and
(ii) you will not be required to pay any fee for the cancellation of the Order; or alternatively

(b) after the formation of a contract for supply then unless we are in breach of the contract for supply:

(i) you must pay all our reasonable costs associated with fulfilment of your Order; and
(ii) we may apply any deposit you have paid towards those costs.

4. Price

4.1 The price payable for the Goods or Services will be:

(a) the price agreed in writing; or alternatively
(b) the price by our prevailing price list/rates as when you place your Order.

4.2 We may vary our price or rates by notice to you if you request:

(a) the Goods or Services be rendered outside Business Hours;
(b) different Goods or Services to be supplied to the contract for supply; or
(c) that we delay provision of the Goods or Services for sixty (60) days or more.

4.3 Where we vary the price or rates payable for the Goods or Services pursuant to subclause 4.2, we will notify you of the new price/rates. Thereafter you may reject the new price/rates within seven (7) days and terminate the contract for supply without any cost or penalty to you, otherwise you agree that the price/rates will apply to the contract.

5. Delivery and risk

5.1 We will use reasonable endeavours to deliver the Goods at the time and place agreed for delivery. You will make arrangements necessary to take delivery of the Goods.
5.2 You acknowledge and agree that:

(a) unless the contract for supply expressly states otherwise, time in respect of delivery is not of the essence; and
(b) any timeframe or date for delivery is an estimate only and is not a contractual commitment.

5.3 Risk of loss, damage, or deterioration to the Goods passes to you, and delivery is deemed to occur, at the time:

(a) you or any third party on your behalf collect the Goods from us;
(b) we or our nominated carrier deliver the Goods to the delivery location stated in your Order (or to such other location as agreed in writing); or
(c) your nominated carrier takes possession of the Goods.

5.4 You agree to sign our delivery docket or consignment note or that of our nominated carrier as confirmation that you have received the Goods, and if appropriate, certify that you have received the Goods in apparent good order and condition in the quantity or volume you have ordered.
5.5 If you authorise us to deliver the Goods to an unattended location or to leave them outside the agreed place for delivery, we may deliver the Goods as requested at your risk.
5.6 If delivery of the Goods is deferred:

(a) at your request; or
(b) due to you being unable or unwilling to accept delivery of the Goods (other than as a result of the Goods delivered not being in accordance with the contract for supply);
in circumstances where:
(c) we are ready to deliver the Goods and a delivery date has not been agreed; or
(d) the Goods are due to be delivered on an agreed delivery date,
then you will pay to us:
(e) reasonable daily storage charges (which will continue to accrue until such time as the Goods are delivered); and
(f) any costs associated with us or our nominated carrier attempting to re-deliver the Goods (where we or our nominated carrier has previously attempted to deliver the Goods).

5.7 You acknowledge and agree that we may deliver the Goods in one or more lots and may invoice you for pro rata progress in respect thereof.
5.8 You must immediately upon delivery, carefully inspect and examine the goods and exercise any right to reject/return the goods Before the goods are laid, fixed installed or otherwise used in any way.

6. Payment terms

6.1 Unless you have a Credit Facility with us which is not in default:

(a) deposits we have requested must be paid before we commence providing Goods and Services;
(b) you must pay for all Goods before they are despatched (in cash or cleared funds); and
(c) you must pay for all Services on a progressive hourly basis as performed.

6.2 Payment may be made by cash, cheque, electronic funds transfer, Visa, or Mastercard credit cards. We reserve the right to change the payment methods that we accept at any time.
Beaumont Tiles - Terms of Trade 2 of 4
6.3 We may charge a payment surcharge for applicable payment transactions equal to our reasonable cost of acceptance.
6.4 You agree to pay GST on all taxable supplies upon us issuing you a tax invoice relating to the taxable supply.
6.5 You agree to pay sums due to us free of any set off or counterclaim and without deduction or withholding.

7. Claims

7.1 Subclauses 7.2 to 7.4 only apply if the contract for supply is not a Consumer Contract and not a Small Business Contract.
7.2 You must, within seven (7) days of the date of delivery:

(a) give us notice in writing, with particulars, of any Claim that the Goods delivered are not in accordance with the contract for supply (including any Claim for shortfall, incorrect supply, or damage to the Goods); and
(b) at our request, provide us with photographic evidence (to our satisfaction) of any alleged damage to the Goods.

7.3 You must notify us in writing of any Claim for non-delivery within seven (7) days of the date of the invoice which relates to the Goods the subject of your Claim.
7.4 If you fail to notify us in accordance with subclause 7.2 and 7.3, then, to the extent permitted by law, the Goods are deemed to have been delivered in good condition and in accordance with the contract for supply.

8. Returns

8.1 We will accept the return of any Goods if:

(a) the Goods supplied do not conform with the contract for supply;
(b) the Goods are defective; or
(c) we are required by law to accept the return of the Goods.

8.2 At our discretion, we may accept the return of Goods if you change your mind if:

(a) you agree to:

(i) pay the lesser of a handling and administration charge of 25% of the purchase price of the returned Goods or $200; and
(ii) reimburse us for all costs we incur in connection with the return of those Goods (except for Goods we have incorrectly supplied or we agree are defective);
(b) the Goods are in substantially the same condition to the condition in which they were delivered; and
(c) the Goods were not specifically produced or procured at your request;
(d) the Goods were not laid, fixed, installed or damaged;
(e) the Goods were not sold at wholesale or discounted prices, or as second grade or quality; and
(f) the Goods are not discontinued and are held in stock in store by the supplier and can be matched to current stock shades.

8.3 You indemnify and release us from any damage that occurs to any Goods in return transit. You should ensure that any returned Goods are insured against such damage.

9. Retention of title

9.1 Until such time as you have made payment in full (in cash or cleared funds) for any Goods we have supplied:

(a) title in the Goods does not pass to you and we retain the legal and equitable title in the Goods;
(b) you will hold the Goods as fiduciary and bailee for us and agree to store the Goods in such a manner as to enable them to be readily identifiable as our property;
(c) you undertake to not mix the Goods with similar goods;
(d) unless and until we notify you to the contrary, you will be entitled to sell the Goods in the ordinary course of your business (provided any such sale is at arm’s length and on market terms) and will sell the Goods as our agent and bailee; and
(e) you undertake to hold any proceeds derived from the sale of the Goods on trust for us absolutely.

9.2 While title in the Goods remains with us, you permit us to enter upon any premises you occupy (or any premises any receiver, receiver and manager, administrator, liquidator, or trustee in bankruptcy of yours occupies) as your invitee to inspect the Goods and, when you are in default of payment of any invoice, to repossess any Goods in your possession, custody, or control.
9.3 Where we exercise our right of entry pursuant to subclause 9.2, you agree that us doing so will not give rise to any Claim for trespass or similar action against us or our officers, employees, and agents.
9.4 Where we have retaken Goods into our possession, we have the right to sell or deal with those Goods, and, if necessary, sell any Goods bearing your name or trade mark, and you hereby grant us an irrevocable licence to do all things necessary to sell those Goods.
9.5 For the removal of doubt, our interest under this clause 9 constitutes a purchase money security interest for the purposes of the PPS Act.

10. Security interest

10.1 Unless you have obtained our prior written and fully informed consent, you undertake not to:

(a) register a financing change statement in respect of a security interest in our favour; or
(b) create, or purport to create, any security interest in the Goods (or any proceeds derived from the sale of such Goods), nor register, nor permit to be registered, a financing statement or financing change statement in relation to the Goods in favour of any third party.

10.2 You:

(a) waive your right to receive a copy of any verification statement in accordance with section 157 of the PPS Act; and
(b) agree that, to the extent permitted by the PPS Act:
(i) sections 95, 96, 117, 118, 120, 121(4), 123, 125, 126, 128, 129, 130, 132, 134, 135, 142, and 143 of the PPS Act do not apply and are hereby contracted out of; and
(ii) you waive your right to receive notices under sections 95, 118, 121(4), 127, 130, 132(3)(d), and 132(4) of the PPS Act.

10.3 We need not disclose information of the kind detailed in section 275(1) of the PPS Act, unless required by law.
10.4 Where we have rights in addition to those under Part 4 of the PPS Act, those rights continue to apply.

11. Description of Goods

If you require any Goods for a particular purpose, you must advise us of that purpose prior to placing your Order and must obtain a written assurance from us that the Goods will meet your requirements. If you do not advise us of your requirements and we do not expressly warrant in writing that the Goods will be fit for your particular purpose, then you agree that you did not rely upon our skill or judgment in relation to the suitability of the Goods for that purpose.

11.1 In respect to the supply of goods which are tiles, the customer acknowledges and agrees:

(a) Tiles may contain display or be subject to one or more of the following inherent characteristics or phenomena:
(i) variations in size, weight, density, colour, shade, pattern, veining, markings texture, surface, finish and durability;
(ii) crazing, spots, specks and/pr blemishes;
(iii) optical effects such as hazing or smudging resulting from different strengths and angles of light falling upon and/or reflecting off the tiles and/or the interaction with the tiles of reflecting light from differing sources and intensities and/or the impact of the shadows upon the tiles;
(b) Such inherent characteristics or phenomena are not defects, flaws or imperfections and tiles containing, displaying or subject to any of these characteristics or phenomena are not faulty, defective or of unacceptable quality.

12. Default

12.1 Subclauses 12.2 to 12.4 apply if you fail to pay sums to us when they fall due.
Beaumont Tiles - Terms of Trade 3 of 4
12.2 We may charge you interest on the outstanding debt (including any judgment debt) at the rate of 10% per annum.
12.3 We may suspend or cease the supply of any further Goods or Services to you.
12.4 We may require pre-payment in full for any Goods or Services which have not yet been supplied.

13. Indemnity

13.1 If you default in the performance or observance of your obligations under any contract of which these Terms form part, then:

(a) we will take steps to mitigate our loss and act reasonably in relation to any default by you; and
(b) we will give you notice requesting payment for loss and damage occasioned in respect of those events and requesting that you remedy any breach within a reasonable time; and
(c) if that demand is not met then you indemnify us in respect of loss, damage, costs (including collection costs, bank dishonour fees, and legal costs on an indemnity basis) that we have suffered arising therefrom.

13.2 Your liability to indemnify us will be reduced proportionally to the extent that any fraud, negligence, or wilful misconduct by us or a breach of our obligations under contract has contributed to the Claim, loss, damage, or cost which is the subject of the indemnity.
13.3 Your liability to indemnify us is a continuing obligation separate and independent from your other obligations and survives the termination or performance of any contract of which these Terms form part.

14. Limitation of liability

14.1 No party is liable to the other party for any Consequential Loss, including under clause 13, however caused arising out of or in connection with any contract for supply of which these Terms form part.
14.2 While we will take reasonable endeavours to meet any estimated delivery date or estimated time for Goods and Services, you acknowledge and agree that we are not liable for any delay associated with meeting those estimated timeframes.
14.3 If the contract for supply is not a Consumer Contract or a Small Business Contract then, to the extent permitted by law, our liability is limited to:

(a) (in the case of a supply of Goods):
(i) us repairing or replacing the Goods; or
(ii) us paying you the cost of having the Goods repaired or replaced.
(b) (in the case of a supply of Services):
(i) us supplying the Services again; or
(ii) us paying you the cost of having equivalent Services supplied.

15. Termination

A party may, with immediate effect, terminate any contract for supply of which these Terms form part by notice in writing, if the other party:

(a) commits a material or persistent breach of these Terms and does not remedy that breach (if capable of remedy) within seven (7) days of the receipt of a notice (or such longer time as specified in the notice) identifying the breach and requiring its remedy; or
(b) has failed to pay sums due to the party within seven (7) days; or
(c) has indicated that it is, or may become, insolvent; or
(d) ceases to carry on business; or
(e) comprises an entity which is the subject of the appointment of receivers or managers; or
(f) comprises a natural person who:
(i) has committed an act of bankruptcy; or
(ii) has been made bankrupt;
(g) comprises a corporation which:
(i) enters into voluntary administration;
(ii) is subject to a deed of company arrangement; or
(iii) is subject to the appointment of liquidators or provisional liquidators.

16. Variation

We may amend these Terms in the future by notifying you in writing. The amended Terms will thereafter apply to each Order you place unless you earlier give us written notice in advance of placing a further Order.

17. Assignment

A party may only assign its rights under the contract for supply with the written consent of the other party.

18. Conflicts and Inconsistencies

If there is any conflict or inconsistency between any of the documents which together govern the relationship between the parties, it is agreed the order of precedence will be (highest to lowest):

(a) any additional terms or conditions contained in our quotation applicable to the supply of Goods or Services;
(b) any terms governing your Credit Facility; and
(c) these Terms.

19. Severance

If any part or term of our agreement with you (including any Credit Facility) is illegal, invalid, or unenforceable, it will be read down so far as necessary to give it a valid and enforceable operation or, if that is not possible, it will be severed from the contract and the remaining provisions will not be affected, prejudiced, or impaired by such severance.

20. Governing law and jurisdiction

20.1 Our relationship is governed by and must be construed according to the law applying in the State of South Australia
20.2 The parties irrevocably submit to the non-exclusive jurisdiction of the courts of the State of South Australia with respect to any proceedings that may be brought at any time relating to our relationship.

21. Definitions

In these Terms, unless the context otherwise requires, the following definitions apply.
21.1 Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth), as amended.
21.2 Business Hours means between 09:00am to 5:00pm on a day that is not a Saturday, Sunday, or gazetted public holiday in the place where the Goods or Services are, or are to be, supplied.
21.3 Claim includes a claim, notice, demand, action, proceeding, litigation, investigation, judgment, or award howsoever arising, whether present, unascertained, immediate, future, or contingent, whether based in contract, tort, pursuant to statute or otherwise and whether involving a third party or a party to a contract for supply.
21.4 Consequential Loss includes any:

(a) consequential loss;
(b) loss of anticipated or actual profits or revenue;
(c) loss of production or use;
(d) financial or holding costs;
(e) loss or failure to realise any anticipated savings;
(f) loss or denial of business or commercial opportunity;
(g) loss of or damage to goodwill, business reputation, future reputation, or publicity;
(h) loss or corruption of data;
(i) downtime costs or wasted overheads; or
(j) special, punitive, or exemplary damages.

21.5 Consumer Contract has the meaning given to this term in section 23(3) of the Australian Consumer Law.
21.6 Credit Facility means an account we have opened for you on which we may, from time to time, extend you with additional time to pay for our Goods and Services and associated charges.
Beaumont Tiles - Terms of Trade 4 of 4
21.7 Goods means all goods supplied by us, as described on our quotation, invoice, or any other form issued by us.
21.8 Order means a written or oral order placed by you requesting that we provide Goods or Services.
21.9 PPS Act means the Personal Property Securities Act 2009 (Cth), as amended.
21.10 Services means all services performed by us, as described on our quotation, invoice, or any other form issued by us.
21.11 Small Business Contract has the meaning given to this term in section 23(4) of the Australian Consumer Law.
21.12 Supplier, we, us means R.J Beaumont & Co. Pty. Ltd. trading as Beaumont Tiles ACN 007 703 997

22. Interpretation

In these Terms, unless the context otherwise requires:
22.1 A time is a reference to the time zone of Brisbane, Australia unless otherwise specified.
22.2 $, dollar, or AUD is a reference to the lawful currency of Australia.
22.3 A party includes a reference to that person’s executors, administrators, successors, substitutes (including a person who becomes a party by novation), assigns, and in the case of a trustee, includes any substituted or additional trustee.
22.4 A right includes a benefit, remedy, authority, discretion, or power.
22.5 The singular includes the plural and vice versa, and a gender includes other genders.
22.6 “In writing” or “written” means any expression of information in words, numbers, or other symbols, which can be read, reproduced, and later communicated, and includes electronically transmitted and stored information.
22.7 If a word or phrase is given a defined meaning, its other grammatical forms have a corresponding meaning.
22.8 Words such as “includes”, “including”, and “for example” are not words of limitation and are to be construed as though followed by the words “without limitation”.
22.9 A term of an agreement in favour of two or more persons is for the benefit of them jointly and each of them separately.

Tile Lifetime Quality Guarantee
LIFETIME Guarantee T&C Details
Tile Quality Lifetime Guarantee Certificate
What's My Style Quiz Terms & Conditions
What's My Style Voucher T&C Details
Product Warranties
Haus25 Warranties
Hybrid Flooring - Warranty + Care and Maintenance Guide
Laminate Flooring - Warranty + Care and Maintenance Guide
Luxury Vinyl Plank Flooring - Warranty + Care and Maintenance Guide
Engineered Timber Flooring - Warranty + Care and Maintenance Guide
Promotional Terms & Conditions
Win Back Your Order Terms & Conditions
Australian Made tiles Terms & Conditions
Powerpass Terms & Conditions
Derrimut Warehouse Sale Terms & Conditions
Beaumont Max Terms & Conditions
What's My Style Voucher T&Cs
Entry into #ichosebeaumonts Competition T&Cs
Delivery & Returns

Choosing Beaumonts means choosing great service, fast delivery and the convenience of our Australia-wide network to support your renovation. If you need to return something, our Returns Policy is here for easy reference or feel free to call your local store or our support helpline on 1800 4 TILES.

Fast Delivery

With over 65 years of experience as Australia’s leading and biggest tile retailer, we have developed strong supply chains and warehouse systems to result in reliable, speedy delivery. We have a fleet of delivery trucks and stocked warehouses, ready to go to deliver your tiles straight to you. We can pick, pack and deliver to your door within 3 days for $99 per pallet in Metro areas. If you need a super speedy express delivery of 2 days, your order will need to be less than a pallet size.

Disclaimer

R J Beaumont & Co Pty Limited ACN 007 703 997 ('Beaumont Tiles') trades under the business names 'Beaumont Tiles' and 'Beaumont Tiles and Bathroomware'. Beaumont Tiles also licences its business names and other intellectual property to a related company, Beaumont Australia Pty Limited ACN 106 666 602 ('the Franchisor'). The Franchisor conducts a franchise system and grants Beaumont Tiles franchises to third parties ('the Franchisees').

Beaumont Tiles

Some Beaumont Tiles stores are operated by Beaumont Tiles and others are operated by a Franchisee. Depending on which store you are dealing with you will either be dealing with Beaumont Tiles or a Franchisee. Whilst the Franchisees are an integral part of the Beaumont Tiles group and are subject to strict quality controls, the Franchisees operate independent, separate and distinct businesses to Beaumont Tiles. Beaumont Tiles is not responsible for the acts or omissions of the Franchisees, nor is it liable for any arrangements or contracts entered into by the Franchisees.

When dealing with a Beaumont Tiles store, you should check whether you are dealing with Beaumont Tiles or a Franchisee. If you are unsure you should check with the Beaumont Tiles representative in store or contact Beaumont Tiles head office.

Pricing and Descriptions

 Despite all reasonable precautions taken by Beaumont Tiles, goods may be listed in print, on this website or on printed labels at an incorrect price, at an incorrect measurement, with an incorrect description or with incorrect information, due to a typographical error, digital error or other oversight. In these circumstances, Beaumont Tiles is not obliged to provide the good at the incorrect price and reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. Beaumont Tiles reserves this right up until the time of delivery of the goods.

Reliance of information

All the information on this website is provided in good faith. However, neither Beaumont Tiles nor its agents take any responsibility for any errors or omissions.

Beaumont Tiles does not warrant that goods or service descriptions, tile information, Do it Yourself ('DIY') information, room ideas, or any other contents of this website are accurate, complete, reliable, current, or error-free. Beaumont Tiles does not claim that the statements made on this website are correct, reliable or complete. Any advice contained in the content of this website is general advice only and may not apply to your individual circumstances. Any reliance placed by you on information contained on this website is at your own risk.

The function in the 'Find a Tiler' page of this website will provide you with information relating to third party contractors. Beaumont Tiles is not responsible for any acts or omissions of third party contractors and Beaumont Tiles is not liable for any arrangements or contracts entered into with third party contractors. Beaumont Tiles does not warrant that the information relating to the third party contractors on this website, or on any websites that this website may link to, is accurate, complete, reliable, current or error free. The Customer is responsible for checking the credentials, including trade and business licences, of the third party contractors.

Computer Viruses

Beaumont Tiles cannot warrant that this website, including all content, files, data or programs available for download from this website is free of viruses, malicious software or any other unintended digital information or code. You bear the risk of any loss or damage to your computer, or any loss or damage caused by your computer as a result of using this website.

Intellectual Property

Elements of this website are protected by patents, trade marks, copyright and other laws. These intellectual property rights may be owned by Beaumont Tiles or by a third party. Nothing you do in relation to this website will transfer any intellectual property rights to you, or license you any intellectual property rights, in and to this website, unless expressly stated.

All registered trade marks used on this website are used with the permission of the relevant trademark owner. The Customer must not use any trade marks without the prior, specific, written permission of its owner.

All rights (including copyright and moral rights) in the content, layout and compilation of this website and online pages, images, text, graphics, logos, buttons, videos, audio and software (including all object source and machine readable code) are owned or controlled for these purposes, and are reserved, by Beaumont Tiles and Beaumont Tiles' licensors. You must not:

1 copy, mirror, broadcast, reproduce, frame, republish, download, store (in any medium), upload, transmit, post, distribute, show or play in public, adapt or change in any way, the Beaumont Tiles website or its contents except as expressly provided for; or

2 reproduce, re-use, re-transmit, adapt, publish, broadcast or distribute the copyright material for any purposes whatsoever without or prior written permission.

Social Media Terms of Image Usage - #ichosebeaumonts

Thank you for allowing Beaumont Tiles to use your Instagram and Facebook content.

By including #ichosebeaumonts in your post you consent to us reposting and sharing your content via other channels including but not limited to social media, electronic communications, website, banners, public relations, print material and sales and marketing materials. You are providing Beaumont Tiles with non-exclusive, royalty-free, unlimited rights to use this content.

By replying #YesBeaumontTiles you confirm you are over the age of 18 and there are no restrictions that prevent you from participating and agreeing to these terms. You warranty that you own all intellectual property rights in your content and Beaumont Tiles’ use of the content will not infringe upon the rights of any third party. You confirm Beaumont Tiles will not pay you for the use of your content.

If you are a parent or guardian of a child under the age of 18 and want to allow Beaumont Tiles to use social content containing the images of your child, you agree to the above terms.

If you change your mind about sharing your content with Beaumont Tiles, please contact us in writing at socialsupport@tile.com.au and tell us you no longer want us to use your content. Please include details of your social media handles, and screen shot of your shared image.

Click here for #ichosebeaumonts Competition Terms & Conditions

Terms & Conditions of Clearance
Clearance
Bunnings PowerPass at Beaumont Tiles

Beaumont Tiles’ Terms & Conditions of Bunnings PowerPass account holders’ discount at Beaumont Tiles’ (BT) participating stores

  1. Participating BT stores may offer discounts (PowerPass discount) to Bunnings PowerPass account holders on the following products: 

     tiles (excluding BT Max), adhesives and grouts.decoration & mosaic tiles, bathroom ware, stone, hard flooring and other products.
  2. Receipt of the PowerPass discount is subject to these terms and conditions. 
  3. PowerPass discounts may not be offered by all BT stores, and the amount of the PowerPass discount may vary at each participating BT store.
  4. Participating stores and the PowerPass discounts they offer may change at any time, so we suggest you contact your local BT store or call 1800 4 TILES to find out which BT stores in your area are participating. Then contact the BT store for details on any PowerPass discount offered at that time. 
  5. Non-participating BT stores may, from time to time and in their sole discretion, offer to provide a discount on any product to Bunnings PowerPass account holders. 
  6. The PowerPass discount is only available in a participating BT store and is not available for online orders or click & collect purchases.
  7. Bunnings PowerPass account holders must present their physical PowerPass card or card in the PowerPass app in-store at the participating BT store to receive the PowerPass discount. 
  8. The PowerPass discount is not available in conjunction with any other offer.
  9. PowerPass discounts are not transferable or exchangeable in any way and cannot be taken as cash.
  10. No rainchecks available.
  11. Nothing in these terms prevents a BT store from offering a discount on any product to Bunnings PowerPass account holders.
  12. Products purchased at BT are subject to BT sales terms, refund policies and tile, bathroom-ware and hard flooring warranties apply.
  13. No credit is provided by BT or Bunnings in relation to PowerPass discounts provided by BT participating stores to Bunnings PowerPass account holders. A purchase of product at BT is not transacted on a customer’s PowerPass account. 
  14. To obtain a Bunnings PowerPass membership, commercial customers with an ABN or ACN can apply online at trade.bunnings.com.au/powerpass, or by calling the Commercial PowerPass Support team on 1800 980 050 during business hours. Terms and conditions apply, and approval is subject to meeting certain requirements. For further details on Bunnings PowerPass please visit: trade.bunnings.com.au.
  15. These terms and conditions may be updated from time to time. The current version is available on tile.com.au.