Pick Up Point

Tiles are tough, strong & heavy and we are serious about the safety of both you and our team members. We practice safe collection methods at all times.

Before selecting the Pick Up Point option at the checkout, we suggest you read this page to ensure you have the correct vehicle to collect your order safely. Please note that our staff will not load an unsafe vehicle under any circumstances. 
Click Here To Shop From Our Huge Range And Select Pick Up Point At The Checkout If Your Vehicle Is Suitable.

How To Pick Up Point Your Order

Step 1:
Check the vehicle loading limits below and ensure you have the right vehicle for the job.  If you release your vehicle can’t do the job, let us know by calling 1800 4 TILES and we can re-arrange it for you.  Your order number will tell you the weight of your order, so it’s easy to work out your vehicle limits.

Step 2:
If your vehicle is good to go, have a look at your order form and it will tell you the pick-up address and date. Please give us a call 2 hours before you arrive so we are ready for you for a quick and easy pick-up.

Safely Collecting Your Order

Vehicle loading limits are below;

  • Pick-up vehicles must be correctly rated for the size and weight of the order.

  • We cannot load any vehicle that is unsafe due to load capacity.

  • We cannot load goods onto a seat, or a vehicle with the back seats folded down.

  • The payload includes tools, loose items, a driver, and passengers unless the compliance plate shows otherwise.

Our teams are all trained in how to handle tiles & bathroom ware safely please follow their instruction to ensure everyone stays safe.

Our Hot Tip: If there’s anything not right with your order or you have questions just buzz1800 4 TILESand we'll get everything sorted for you.

Frequently asked questions

What is Pick Up Point?

Collecting your order is now easier with our new Pick Up Point service for online orders under 200kg. A collection fee will be applied at checkout, allowing us to prepare and have your order ready for collection.
What fee applies to Pick Up Point?

A Pick Up Point fee will be displayed before payment. This contributes to the cost of transporting the order from the distribution centre to the participating store. 
What is the store responsible for when facilitating Pick Up Point?

Participating stores will receive and hold the order for customer collection and complete the required collection process.
Does the store receive any separate payment or credit for facilitating Pick Up Point?

No separate payment will be made for facilitating Pick Up Point. The Pick Up Point fee forms part of the online order revenue and will therefore be included in the existing franchise attribution methodology for qualifying online sales. 
Can regional stores opt out of Pick-Up Point?

Yes. Participation will depend on each store's capacity and facilities. Stores will be encouraged to participate where practical because it supports customer convenience and incremental sales.
Can customers collect directly from a warehouse?

Warehouse collection is not currently available.
Is there a different process for Pick Up Point?

Pick Up Point replaces the previous Click & Collect wording for online customer collections. While the store handling steps may be similar, customer messaging should refer to the service as Pick Up Point and make clear that a Pick Up Point fee applies. Once the product has been received at the store, the store is responsible for contacting the customer and facilitating collection.